For the key question on which the company star ratings are based, 87% of respondents said that they would recommend their builder to a friend, up 1% on the previous year; whilst over 90% of buyers said they would buy a new
build again. The intense focus on quality and service, allied with the increased industry capacity has seen improvements across all key areas. 82% of buyers were happy with the sales
process and 85% with the information provided by the builder about their home, up 1%, whilst 86% were happy with the quality of their new home, again up 1%.
New homes are complex, bespoke products and two thirds of those polled said the number of problems (snags, usually minor such as paint drips, cupboard doors out of line etc)
was in line with their expectations. 58% had less than 11 issues with their new home. 77% of people were happy with the builder’s after sales service including how they dealt with any snags or issues, up 2%.
In terms of the design of their new home, 93% of buyers were happy with the internal design of their new home and 87% were happy with the external design.