NAME: Andrea Penman COMPANY/REGION: Cala Homes West JOB TITLE: Customer Service Manager DEPARTMENT: Customer Service PLEASE DESCRIBE WHAT YOUR DEPARTMENT DOES? Our department is responsible for ensuring that the end user of our product “the customer” primarily receives an after care service, if required, once they have purchased their new home. We communicate with all customers from new acquisition to surrounding neighbours who require answers to specific non related sales issues. PLEASE DESCRIBE WHAT YOU DO ON A DAY-TO-DAY BASIS? Customer InspectionsAttend NHBC ResolutionsBudgetingInvoices and paymentTeam DevelopmentReport WritingIdentifying Trends Communicate with ClientsLiase with Subcontractor WHAT DO YOU LIKE ABOUT WHAT YOU DO? I enjoy communicating with customers that have particular “out of the norm” issues and working out appropriate solutions to ensure satisfaction both to the customer and the organisation. WHY DID YOU CHOOSE THIS CAREER? My strengths are in communications and I enjoy meeting all members of the public. WHAT QUALIFICATIONS DID YOU NEED TO GET THIS JOB? There is no particular qualification for this role, however, skills that you need would be planning and organising, problem solving, innovation, and most of all a good sense of humour! IS THERE ANY PARTICULAR ADVICE YOU WOULD GIVE A GRADUATE OR TRAINEE LOOKING FOR A JOB IN YOUR WORK AREA? If you enjoy supporting individuals in and out of work and problem solving, then this is the job for you
