Live briefing: Proposed changes to the HBF star awards scheme

21 June, 2024 Add to calendar

08days23 hours45 minutes52 seconds

Friday 21 June, 12.30pm to 1.45pm

Learn more about the proposed changes to the Customer Satisfaction Survey and HBF star rating scheme set to come into play later this year in this live session with our Executive Director, Steve Turner.

Following extensive research and analysis into the current scheme, a working group was set up earlier this year to explore how best to evolve the scheme to ensure it continues to serve as a valuable benchmarking tool for industry and consumers.

Following our recent member briefing outlining the proposed changes to the scheme, this session will provide background on the feedback and analysis that has informed the approach, an outline of the recommendations and overview of the implementation plan.

If you have any questions about this session, contact


Steve Turner - HBF
Steve Turner

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This is a member only webinar. You need to log in to your free HBF online account to register.

If your organisation has HBF membership, you can create a free HBF online account using your work email.