Last updated: 6 Mar 2026
CSS and HBF Star Ratings Scheme
The National New Homes Customer Satisfaction Survey and HBF Star Rating scheme launched in 2005 and is one of the UK’s most comprehensive industry research initiatives.
HBF Star Rating logos and resources
View and download the scheme's brand guidelines, logos and brochures, and find out how to order promotional materials.
Download star award logos and promotional material
Browse 12-month rolling data
The rolling 12-month data table is updated every quarter to provide an indication of customer satisfaction.
View the scheme's FAQs
Learn more about the scheme's backgrounds, scores and how home builders and their buyers participate in the scheme
View HBF Star Rating results
Review performance scores from the most recent annual HBF Star Ratings, based on feedback from new build home buyers.
Join the CSS and HBF Star Rating scheme
Learn more about how home builders can sign up to the National Customer Satisfaction Survey and HBF Star Rating scheme.
2025 HBF Star Rating results
The 2025 National New Homes Customer Satisfaction Survey results show that 94% of new build home buyers would ‘recommend their builder to a friend’, the fifth successive year that the industry has upheld a score of 90% or above.
The scores represent a 4% lift on last year and mark half a decade of the industry achieving a score of 90% or above
Key
View a breakdown of the results
Download the HBF Star Rating brochures for a breakdown of the results.
Download the CSS and HBF Star Ratings scheme rules
View frequently asked questions
Rolling 12-month data table
The rolling 12-month data table is updated every quarter to provide an indication of customer satisfaction.
Please refer to our FAQs for more details on how the results are calculated.
For Q1 2019 scores were rounded up or down to the nearest full percentage point. Numbers up to .5 were rounded down; numbers from .5 were rounded up. (i.e 94.3% would be rounded down to 94% and a score of 94.6 would be rounded up to 95%)