One of the benefits of being a HBF member is that you're able to join the National Customer Satisfaction Survey and HBF Star Rating scheme.
Conducted annually, the survey gathers feedback from new build buyers to assess home builder performance, drive improvements, and enhance customer service. Participating home builders are awarded an annual HBF Star Rating based on the feedback received. The results of the survey and star ratings are published in March each year, with an awards reception held at the HBF Policy Conference for 5-star builders.
Find useful resources and downloads for the HBF Star Rating scheme below.
Are you a HBF member wanting to sign up?
Find out how you can join the scheme and secure your HBF Star Award.
Sign up to the survey
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Discover the business benefits of HBF membership today.
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Member Only Content
Member Only Content
This content is currently available exclusively to HBF members. If your organisation has membership, sign in to or create your free account today.
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