Downloads and resources
One of the benefits of being a HBF member is that you're able to join the National Customer Satisfaction Survey and HBF Star Rating scheme.
Conducted annually, the survey gathers feedback from new build buyers to assess home builder performance, drive improvements, and enhance customer service. Participating home builders are awarded an annual HBF Star Rating based on the feedback received. The results of the survey and star ratings are published in March each year, with an awards reception held at the HBF Policy Conference for 5-star builders.
Find useful resources and downloads for the HBF Star Rating scheme below.
Star rating brochures
The HBF Star Ratings brochure includes helpful context on the National Customer Satisfaction Survey and HBF Star Rating scheme, as well as the most recent year's results. Download the brochure for use internally and with consumers.
20th Survey CSS 2025 (Completions October 2023 - September 2024)
19th Survey CSS 2024 (Completions October 2022 - September 2023)
18th Survey CSS 2023 (Completions October 2021 - September 2022)
Member Only Content
This content is currently available exclusively to HBF members. If your organisation has membership, sign in to or create your free account today.
LoginWe're making changes to the HBF Star Rating scheme
Member Only Content
Member Only Content
This content is currently available exclusively to HBF members. If your organisation has membership, sign in to or create your free account today.
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