Defra issued a consultation on Draft statutory social and environmental guidance to Ofwat. The HBF’s response is a general comment that Ofwat’s dispute resolution process is too narrowly focussed and too slow. We would suggest they could learn from the example set by other utility regulators in setting standards for service delivery.
HBF Briefings - DEFRA Consultation on Draft Statutory Gudiance to Ofwat - 29 April
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