HBF’s national survey of house builders was launched in 2005 in response to recommendations in the Barker Review of housing of 2004. It is a self-completion census completed by the purchasers of new build homes.

The latest survey results were published at the beginning of April 2011. They are the sixth set of survey results and covers the 12 months from October 2009 to September 2010.

It shows that nearly 9 out of 10 (88%) respondents were satisfied with the overall quality of their home, with a similarly high proportion (86%) saying they would recommend their home builder to a friend.

This year’s results are a ringing endorsement of the efforts being made by the industry to deliver exemplary customer service and maintain the extremely high levels of customer satisfaction of last year. Since the survey began, there has been a clear increase in satisfaction such that results now compare favorably with any industry or product.

Stewart Baseley, Executive Chairman at HBF;

“These results are truly outstanding and a testament to the efforts made by our industry to deliver ever increasing satisfaction levels to new home buyers. All the evidence we now have demonstrates categorically that as an industry we are delivering in the overwhelming majority of cases the type of product our customer’s want, in a manner with which they are satisfied.”

The survey is undertaken, and the results analysed, by the NHBC.