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Member Briefing: Revisions to the Consumer Code

Date: 27/03/17

Revisions to the Consumer Code


Please find following a briefing with regards to the imminent changes to the Consumer Code that has been supplied by the Code body.


Revisions to the Consumer Code 

Following extensive consultation, a revised and updated Consumer Code for Home Builders comes into effect for all Reservations signed on or after 1 April 2017

To allow Home Builders and their Agents to become conversant with the new Code and its Requirements there will be a three-month implementation period until 30 June 2017. Any complaints which progress to the Code’s Independent Dispute Resolution Scheme for Reservations taken before 1 July 2017 will be assessed against the Third Edition of the Code. 

The revisions introduce changes both to the Code Scheme and the good practice Guidance for Home Builders and a summary of the key changes is available on the Code’s website, along with the new Code, to view this, please click here

New Code website 

To coincide with the revisions to the Code, the Consumer Code for Home Builder’s website is being re-launched, making the information for both Home Buyers and Home Builders more readily accessible. 

The new website will be live in time for the changes on 1 April 2017 and it will have a new URL: In the meantime, all information can still be found on our existing site. 

Revised Code Logo and Branding Guidelines 

To marry with the changes, the Code has refreshed its logo and the new logo along with the Branding Guidelines can be downloaded from the website. 

Some of the revisions made are to improve the awareness of the Code and will require the Code logo to be prominently displayed in both Home Builders’ and Agents’ sales offices and in sales brochures. 

Free office and window notices that can be used to meet the Requirement to display the Code logo in sales offices can be ordered via the Code’s supporting Home Warranty Bodies at the following links:  

New on-line training 

To help Home Builders and their Agents comply with the new Code Requirements, the free on-line training, supported by both the Home Builders Federation and Homes for Scotland has been updated and provides one hour of Continual Professional Development. 

The course is designed for staff who need to have an understanding of the Code. 

The training marries the importance of complying with the Code Requirements and the Consumer Protection Regulations. 

Access to the free training can be obtained by following the relevant links on the Code’s website.  

Other supporting material 

The Code aims to make a positive difference to the service Home Builders provide to new Home Buyers. 

To encourage Home Builders to adopt the Code other material is available for them to use, which is freely available from the Code website and includes:  

  • The Consumer Code Scheme (to be given to Home Buyers who reserve a Home)
  •  The Consumer Code Requirements with good practice Guidance for Home Builders
  • A sample Reservation agreement
  • A compliance checklist for use by Home Builders and their Agents.