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Frequently asked questions

Below are a list of frequently asked questions we receive regarding various issues.

If your question is not listed below please contact HBF head office on 0207 960 1600 or email

I would like to contact house builder, supplier or associate members of the HBF?

For data protection purposes we are unable to supply a list of our members.

If you are a member of the HBF you can view a basic list of members online by using your website username and login please click here.

However, we advise that you contact for data that is suitable for marketing purposes.

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I wish to complain about my builder/house?

The National House Building Council (NHBC) may be able to help, but is unable to help with any planning or contractual matters.

Complaints should be directed to Kim Carter, Consumer Affairs Manager, NHBC.

Please provide the following information:

  • Name
  • Address
  • Postcode
  • NHBC policy number (if applicable)
  • A brief outline of main concerns

and send to the following address:

Kim Carter
Consumer Affairs Manager
NHBC House
Davy Avenue
Milton Keynes

Alternatively you could contact your local citizens advice bureau who may be able to help with your enquiry

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I am a new homeowner and have received a customer satisfaction questionnaire and

a) have received more than one copy


b) would like my details removed from your system

NHBC are able to amend the system to indicate that for data protection purposes that you wish your data to be excluded. Please provide the following details:

  • Name
  • Address
  • Postcode
  • NHBC policy number (if applicable), this can be found near the HBF logo on the front page and will be two letters followed by six numbers.

These details need to be emailed to

If you have received more than one copy please advise us.

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I am interested in building my own home can you recommend a builder?

May we suggest the following website:

The Federation of Master Builders (FMB) represent over 13,000 small and medium-sized companies throughout the UK.

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I want to know what new homes are for sale in my area?

May we suggest that the view one of the following property portal websites which list new homes for sale:

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I want to become a member of the Home Builders Federation or New Homes Marketing Board

If you would like to become a member please fill out the membership request form

Alternatively contact our Membership Manager on 0207 960 1600

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I am interested in a career in the home building industry

Find out more about careers on the website please click here. Or contact the Construction Industry Training Board

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I am having difficulties accessing information on this website

Some of the information on this website is for members of the HBF only. A username and password is required to access this information. If you are a member but have forgotten your username and/or password please email