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Frequently asked questions

Below are a list of frequently asked questions we receive regarding various issues.

If your question is not listed below please contact HBF head office on 0207 960 1600 or email

I would like to contact house builder or associate members of the HBF?

For data protection purposes we are unable to supply detailed contact information about our members. A list of our members head offices can be found here

However, we advise that you contact for data that is suitable for marketing purposes.

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I wish to complain about my builder/house?

The Consumer Code for Home Builders gives protection and rights to purchasers of new homes, ensuring that all new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract. If a home builder fails to meet the requirements of the Code, the home buyer can make a complaint to the Code’s independent Dispute Resolution Scheme. Disputes are resolved using an adjudication process.

During this process, a trained adjudicator reviews written submissions from both parties and issues an award based on his or her conclusions. This Dispute Resolution Scheme is independent of the Home Warranty Bodies.

Please click here to view more at the Consumer code for Housebuilders website.

Alternatively you could contact your local citizens advice bureau who may be able to help with your enquiry

All new homes are covered by a 10 year warranty. You will need to determine who your warranty is provided by but it could include;

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I am a new homeowner and have received a customer satisfaction questionnaire and have a question about the survey

Details about the survey can be found here;

The survey is operated by NHBC.

NHBC are able to amend the system to indicate that for data protection purposes that you wish your data to be excluded. Please provide the following details:

  • Name
  • Address
  • Postcode
  • NHBC policy number (if applicable), this can be found near the HBF logo on the front page and will be two letters followed by six numbers.

These details need to be emailed to

If you have received more than one copy please advise us.

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I am interested in building my own home can you recommend a builder?

May we suggest the following website:

The Federation of Master Builders (FMB) represent over 13,000 small and medium-sized companies throughout the UK.

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I want to know what new homes are for sale in my area?

May we suggest that the view one of the following property portal websites which list new homes for sale: 

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I want to become a member of the Home Builders Federation 

If you would like to become a member please fill out the membership request form

Alternatively contact our Membership Manager on 0207 960 1600

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I am interested in a career in the home building industry

Find out more about careers please go to our website or visit Go Construct

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I am having difficulties accessing information on this website

Some of the information on this website is for members of the HBF only. A username and password is required to access this information. If you are a member but have forgotten your username and/or password please click here to reset or alternatively email